Mobility parking permit solution – enabling community participation
The mobility parking permit solution has a vital role in helping people with mobility impairments to get out and about in their communities.
The solution transforms unwieldy, paper-based processes into a seamless, flexible online service – enabling people to apply, renew and pay for permits to park their vehicles in both designated parking spaces and council-managed car parks 100% online.
This software-as-a-service solution:
- comprises two different but integrated channels to provide those administering the permits with all the functionality they need, and customers with a quick, easy-to-follow decision path
- available via the customer’s doctor, who after assessing their eligibility provides information confirming the customer’s identity
- then accessed by the customer, who enters a unique security code, provides more specific details and pays for their permit using internet banking or credit card. The permit application is then automatically sent for printing a Permit card
- enables the customer to exit the online service at any time and deal directly with the permit administrator instead, either in person or by phone
- eliminates the requirement for people with long-term disabilities to revisit their GPs for permit renewals.
Parking Permit Solution Benefits
- makes it easy for people with mobility impairments to get the services they need
- centralises and streamlines the permit application and renewal process
- slashes the paperwork for doctors, customers and administrators
- cuts administration management costs owing to lower overheads and electronic, instead of manual, processes
- reduces the risks and costs of entitlement fraud and inappropriate and unauthorised service use
- simplifies and speeds up data capture by gathering key information in real time
- protects key data and other information with stringent security systems and processes.
"I could not fault this organisation for their responsive, creative and professional approach with the result that a solution was delivered to us on time and within budget.”